Terms and Conditions

IntroCar Ltd are dedicated to your total satisfaction with the parts that you order and the service you receive.

As of the 1st of January 2017, all Prestige Parts products are fully warranted against defects in workmanship and materials for a period of 36 months or 36,000 miles/58,000 kilometres (whichever the sooner) from the invoice date. All other parts are fully warranted against defects in workmanship and materials for a period of 24 months or 24,000 miles/36,000 kilometres (whichever the sooner) from the invoice date. These warranties cover the cost of the component, but exclude labour, failure of a related component, failure resulting from incorrect installation or misuse, and liability will not exceed the cost of the original component.

Faulty or incorrectly supplied items

In the event of a part being faulty or incorrectly supplied according to the order, IntroCar will send at its cost a replacement and refund the costs of sending the incorrect/faulty item back to us providing a receipt of postage is supplied, and costs are agreed in advance by the Company. Replacement parts will be invoiced at the original price, and the faulty or incorrect goods credited only upon safe receipt. 

Shortage or goods damaged in transit

We, or our appointed carriers, insure all mail order parts. Delivery Notes listing the parts enclosed in the consignment will accompany all consignments. Please check the goods received against the Delivery Note carefully. Claims of shortage or damage must be made within 3 days of receipt of order. Packaging must not be destroyed. Damaged goods cannot be replaced if courier documents are signed "Received in Good Condition". Do not sign for goods that appear to be damaged, or obtain written documentation from the appointed carrier that the goods have been delivered damaged.

Items that are not required

If you decide that you do not require an item, we will gladly refund you for that item (not including delivery costs), provided that we supplied it from stock, or our suppliers will accept it in return, and the goods have been returned within six months of sale. A handling charge of 15% will be applied to cover administration and stocking costs involved in accepting a returned item. In the case of items ordered on your behalf from Bentley Motors Limited, or Rolls-Royce Motorcars Limited, neither supplier will accept in return any item which is correctly supplied according to the order. Because of the stringency of these conditions, we reserve the right to take payment of a deposit of 20% of the value of such goods in advance of a factory order to protect the company against cancellation at a later date.


Goods purchased on an exchange basis are subject to a surcharge that is refundable in full on receipt of the exchange unit, providing the exchange unit is in restorable condition. If the exchange unit is not restorable the returned surcharge will be adjusted accordingly. There is no deadline for the return of exchange items providing the unit is restorable and returned with proof of purchase. However, please note: surcharges are subject to the same credit terms as other parts so exchange units must be returned within 30 days of the end of the month in which the part was purchased, or payment will become due. All parts returned to IntroCar should be sent via an insured and traceable means of delivery. IntroCar cannot be held liable for the non-delivery or damage of such items being returned to the company.


IntroCar cannot be held liable for damage, loss, or non-fulfilment of its obligations owing to an act of God, war, requisitioning government or parliamentary prohibitions or enactments of any kind, trade disputes, or incident of any nature beyond the control of the company. Every effort will be made to comply with an agreed delivery date, but the company cannot be held liable for any costs resulting from the failure to meet that date

Taxation and Duties

For orders delivered to addresses within the UK or the European Union, Value Added Tax (VAT) at the prevailing rate is added to the order total. All other orders are VAT-free. Companies within the European Union (not including the United Kingdom) may also exempt themselves from VAT if they have a valid VAT number and the goods are being delivered to the company address. If the VAT number given by a company is invalid the order will proceed, but VAT will be levied at the prevailing rate. Please be aware that you may be liable to local taxes or duties, which will apply when the parts reach their destination country. For further information on import duties please seek advice from your local Customs office.

If you need to reach us, please email us at [email protected]. Alternatively, you can call +44 (0)20 8546 2027, fax or write to us at IntroCar, Units C & D The Pavilions, 2 East Road, Wimbledon, SW19 1UW, United Kingdom.