FAQs
How do I know if an item is in stock?
Our website displays live availability and therefore is accurate at the point of ordering. The following represent the various availability options displayed on parts:
- ITEM IN STOCK: Ready for immediate dispatch This item is in our inventory and will be picked, packed and dispatched within 15 minutes of your order being placed, subject to working hours.
- ITEM IN STOCK: Available in 1-3 days This item is available from Crewe with a 1 - 3 day delivery timeframe. We receive two daily deliveries so will ship your item as soon as we receive it from the factory. Items can be made available sooner from the factory in "Vehicle Off Road" (VOR) situations. Please contact our sales team directly if you require an item urgently and we will place a VOR order for the item.
- ITEM OUT OF STOCK: Send enquiry This item is out of stock. Click the link to send us an enquiry and we will do a worldwide search for you and let you know what alternatives are available for you.
How long will it take for my order to arrive?
Your order will be picked packed and dispatched within 15 minutes of placing the order subject to the time of day, and availability of the items (see above for availability). Our dispatch team is UK based and the final courier collection is at 4.30pm GMT Monday through Friday. Placing an order before 4pm would typically mean your order can be dispatched on the same day if the items are in stock. If you have any concerns about your order leaving on the same day please contact our sales team directly on +44 (0)20 8546 2027.
Delivery timeframes are indicated on our Delivery Info page along with approximate pricing.
Why are there different Product Options available for parts?
We stock Original Equipment (OE), branded aftermarket (Prestige Parts, Prestige Parts OE), recycled (used) and Reconditioned Exchange options. In some cases there is limited availability for parts and so we can only offer recycled or supply a unit which has been reconditioned to a working, tested and roadworthy state. Where the original equipment option is available, we will always show as an option.
Where there has been limited availability historically we seek to manufacture aftermarket products which meet or exceed the OE specifications - these fall under the 'Prestige Parts' or 'Prestige Parts (OE)' brand. You will often see these listed alongside any other options and each are sold with a 3 year warranty.
Product Options are explained in more detail here : Product Options
How do I apply for Club or Trade discounts?
We love to support our enthusiasts and fellow industry specialists. If you would like to ensure you are receiving the right discount level simply register an account with us via the website and then email to connect and let us know whether you are a club member or specialist garage.
Do you Price Match?
Yes, we do. Assuming that the product is like for like in quality and material then we will be happy to match the price. You will see a Price Promise button under the images on product pages. Simply fill in the information requested when selecting that button on the product you would like to see matched and we will respond within 1-2 hours Monday to Friday within working hours (9am to 5.30pm)
